Most custom pieces take 2-4 weeks from design approval to completion. Simple pieces (engraved bands, name necklaces) can be ready in 7-10 days. Complex pieces (engagement rings, diamond grillz) may take 4-6 weeks. We'll give you a precise timeline before starting, and rush service is available.

Your satisfaction is guaranteed. If your jewelry arrives with any quality defect or doesn't match the approved CAD design, contact us within 30 days with photos — we will repair it or remake it for you, completely free. We also back every piece with a lifetime warranty against manufacturing defects, plus free lifetime polishing and cleaning.

Because every FanyshYen piece is made for one person only — designed around your story, your size and your stones — it can never be resold, so confirmed custom orders are final sale. But here's what makes our process safer than any return policy: you approve everything before it exists. Your CAD design is revised unlimited times until you love it, production starts only with your sign-off, and you confirm real photos and video of your finished piece before it ships. You will never receive something you didn't approve first. And your quality protection never ends — any defect or mismatch with your approved design is repaired or remade free, backed by a lifetime warranty on craftsmanship.

We offer the full range of gold: 9K, 10K, 14K, 18K and 24K (yellow, white & rose), plus 925 sterling silver and platinum. Other metal options include copper, brass, stainless steel, surgical steel and titanium — great for budget-friendly pieces. Stones include certified conflict-free diamonds, lab-grown diamonds, moissanite and natural colored gemstones. All precious metals are stamped for authenticity.

Yes — every piece ships with a certificate of authenticity stating its exact metal purity and gemstone specifications. All precious metals are hallmarked (14K, 18K, 925, PT950, etc.) before leaving our workshop, and diamonds or colored gemstones can come with independent lab reports (GIA/IGI) on request. If an independent appraiser ever finds a material that doesn't match what we certified, we will remake the piece free of charge.

Absolutely — it all starts with a free consultation. Our designers then create a detailed 3D CAD model of your piece and revise it as many times as you need until you're 100% happy. We only start production after your approval, and before shipping we'll send you real photos of the finished piece for final confirmation.

Yes! We ship worldwide with fully insured, tracked shipping. US orders arrive in 3-5 business days; international orders typically arrive in 5-12 business days. All packages require a signature upon delivery for security. Shipping is free on US orders over $99.

Yes. We serve boutiques, brands, resellers, wedding parties and corporate clients with low MOQs, factory-direct wholesale pricing, custom logos and packaging, and a dedicated account manager. Tell us about your project for a tailored quote.

Because every piece is made to order, pricing depends on the metal, stones, size and complexity of your design — so we never publish one-size-fits-all prices. You'll always receive a detailed, transparent, no-obligation quote after a free consultation, and installment plans are available.

Absolutely — we love working with materials that carry meaning. Customers regularly ship us their own center stones or heirloom gold (one bride mailed us her own diamond for her engagement ring). We photograph your materials on arrival, use them in your new piece, and return anything unused with your order.

Yes — photo-based recreation is one of our specialties. Send us a screenshot, a catalog photo, or even a blurry picture of a piece that's no longer made, and we'll rebuild it in the metal and stones you choose, matched to your budget.

It starts with a free consultation and quote. Once you're happy with the direction, the paid 3D CAD design phase begins — and we revise that design as many times as needed until you approve it. Production starts only after your final approval, and before shipping we send you real photos of your finished piece. Flexible installment plans are also available, so ask your jeweler about splitting the cost.

Yes. We offer flexible installment plans so you can move forward with the piece you truly want without paying everything up front. Your jeweler will lay out the schedule clearly before any work begins — contact us on WhatsApp for the options available for your design.

Definitely — this is one of our specialties. Beyond our existing inventory, we can source different gemstone types and have them cut into custom shapes and faceting patterns, creating a one-of-a-kind stone that exists only in your jewelry. Tell us the color, shape or inspiration you have in mind and we'll show you what's possible in the 3D design.