Terms of Service

Welcome to FanyshYen. By placing an order or using this website, you agree to the following terms. Please read them carefully.

Custom Orders & Design Approval

All jewelry is made to order. Before production begins, we provide a 3D CAD rendering for your written approval. You may request reasonable revisions during the design phase at no extra charge. Once you approve the design and production begins, changes may incur additional costs, and custom pieces cannot be canceled for a refund.

Pricing & Quotes

• •Quotes are based on chosen metal, gemstones, size and design complexity, and are valid for 14 days.
• •Prices for gold and precious-stone pieces may be adjusted before approval if market material costs change significantly.
• •Initial design consultations are free. A paid 3D CAD design is prepared after consultation and revised unlimited times until you approve; production begins only after your final approval.

Payment

We accept major credit cards and PayPal. For individual orders, payment is typically collected after CAD approval. Wholesale clients may arrange deposit and balance terms under a separate agreement.

Production Times

Stated timelines are estimates beginning at design approval. Delays caused by material shortages, customer response time, or events outside our control are not grounds for cancellation or refunds. We always keep you informed.

Quality, Returns & Warranty

Orders with any quality defect are repaired or remade free as described in our Repairs & Quality Promise. Because custom items are made to your approved design and confirmed by you before shipping, they are final sale — we do not offer refunds or returns, but quality issues are always repaired or remade at no cost to you.

Shipping & Risk

All shipments are fully insured. Risk of loss transfers to the customer upon delivery to the provided address. See our Shipping Policy for details.

Intellectual Property

All website content, images, CAD designs and logos are property of FanyshYen. Customers retain ownership of original artwork they supply, and warrant they have the right to use any logos, names or images submitted for production. We reserve the right to decline orders containing copyrighted, counterfeit, or prohibited designs.

Limitation of Liability

FanyshYen is not liable for indirect or consequential losses. Our total liability for any order is limited to the amount paid for that order.

Governing Law

These terms are governed by the laws applicable to our place of business, without regard to conflict-of-law rules.

Contact

For questions about these terms, email info@fanyshyen.com or contact us via WhatsApp.