Repairs & Quality Promise

Because every FanyshYen piece is custom made by hand according to your approved design, your complete satisfaction matters deeply to us. We stand behind our craftsmanship with a clear, fair promise.

The Approval-First Promise

A return policy protects you after something goes wrong. We prefer to make sure nothing goes wrong. That is why every FanyshYen order moves through three approvals — each one controlled entirely by you:

• •Design approval — your 3D CAD model is revised unlimited times, and moves forward only when you say it is perfect.
• •Production approval — our craftsmen begin work only after your explicit sign-off on the final design.
• •Shipping approval — you review real photos and video of your actual finished piece and confirm it before it leaves our workshop.

The result: you never buy blind. The piece that arrives is the piece you personally approved — twice.

Our Quality Promise

If your jewelry has any quality problem — or does not match the CAD design you approved — we will repair it or remake it for you, completely free. No arguments.

Please notify us within 30 days of receiving your order, with clear photos or video of the issue. Once verified, we will:

• •Repair your piece and return it to the correct standard, at no cost to you; or
• •Remake it entirely from scratch, free of charge, whenever a repair is not the right answer.

All shipping costs for confirmed quality repairs and remakes are covered by FanyshYen.

Lifetime Manufacturing Warranty

Every piece is warranted for its lifetime against manufacturing defects (such as loose settings due to faulty workmanship or broken solder points). We also provide free lifetime polishing and cleaning — you only cover shipping. This warranty does not cover accidental damage, normal wear, loss, theft, or unauthorized repairs.

Made for One — Why Custom Pieces Are Final Sale

Your piece is never pulled from a shelf. It is designed around your story, cast in metal poured for you alone, and set with stones chosen for your piece — a one-of-one creation that exists for nobody else and could never be resold. For that reason, once you have approved your design and confirmed your finished piece, custom orders are final sale.

This is precisely why the Approval-First process above exists — and why your protection actually goes further than a standard return window. Any quality defect, or any difference from the CAD design you approved, is always covered by our Quality Promise: repaired or remade completely free, with all shipping on us. Craftsmanship is warranted for life, one complimentary resize is included for standard rings, and our jewelers remain one WhatsApp message away for the lifetime of your piece.

Size Adjustments

Rings that do not fit can usually be resized. One complimentary resize is available within 30 days for standard ring designs; some heavily customized or eternity rings cannot be resized and will instead be remade at a reduced fee. We confirm your exact size using our free ring sizer before production begins.

How to Start a Claim

Email us or message us on WhatsApp with your order number, photos of the issue, and a short description. Most claims are reviewed within 24–48 hours.